Effective starting: January 01, 2022
Under the Privacy Shield Framework, Almooond is responsible for the processing of personal data it receives from the EU and then transfers to a third party acting as an agent on its behalf. We remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such personal data on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage. Almooond will share your personal information with third parties (i.e., vendors who se services Almooond uses to deliver, maintain, or operate our services or business, including to market our services to you). If you wish to limit or restrict the use or sharing/disclosure of your personal information, you can email us at .
As further explained in the “ International Users; Privacy Shield ” section below, we encourage you to contact us should you have a Privacy Shield-related (or general privacy-related) complaint. For any complaints that cannot be resolved with Almooond directly, Almooond has chosen to cooperate with EU data protection authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles). If you are an EU resident and have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us . Under certain conditions, more fully described on the Privacy Shield website, if you are an EU resident, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Please contact us to be directed to the relevant DPA contacts. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. Almooond is subject to the investigatory and enforcement powers of the European Federal Trade Commission.
“ Almooond Services ” include our:
◦ Websites & e-shop
◦ Software as a Service (SaaS) Products
◦ Software products and mobile applications
◦ Downloadable Products and mobile applications
but does not include:
◦ Third Party Products. These are third party products or services that you may choose to integrate with Almooond product or services, such as third-party Add-Ons available in the Almooond Marketplace. You should always review the policies of third-party products and services to make sure you are comfortable with the ways in which they collect and use your information.
A “ Device ” is any computer used to access the Almooond Services, including without limitation a desktop, laptop, mobile phone, tablet, IoT sensors or other consumer electronic device. Unless otherwise stated, our SaaS Products and our Downloadable Products are treated the same for the purposes of this document.
Add-On : a bundle of code, resources and configuration files that can be used with an Almooond product to add new functionality or to change the behavior of that product ’ s existing features.
Content : any information or data that you upload, submit, post, create, transmit, store or display in an Almooond Service. This information has been anonymized such that it does not allow for the ready identification of specific individuals.
Downloadable Products : Almooond ’ s downloadable software products and mobile applications (iAlert PLUS, iAlert Facility), including Add-Ons created by Almooond, that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Add-Ons created by third parties, even when they are accessed through Almooond.com or available through the Almooond Marketplace.
Personal Information : information that may be used to readily identify or contact you as an individual person, such as: personal data (name, address, email address, or phone number), geographical location, microphone ’ s recordings, photos, phone ’ s sensor status, sensitive data (health notes, insurance name – contract number) and geographical location history. Personal Information include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
Websites : Almooond ’ s websites, including but not limited to Almooond.com, Almooond.*, and any related websites, sub-domains and pages.
Information you provide to us
We collect the following information:
Account and Profile Information : We collect information about you and your company as you register for an account, create, or modify your profile, make purchases through, use, access, or interact with the Almooond Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes
◦ Contact information such as name, email address, mailing address, and phone number
◦ Billing information such as taxation number and billing address
◦ Profile information such as a username, profile photo, and job title
◦ Preferences information such as notification and marketing preferences
You may provide this information directly when you enter it in Almooond Services.
Content : We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products, or Websites.
Furthermore, we collect and store content that your mobile phone, can create, input, submit, post, upload, transmit, store or display, while using our Mobile applications, with your consent. These applications have been developed only for safety purposes and can transfer (upon your request), your personal information to a Security Operations Center (S.O.C). These data are transmitted, using encrypted industry standard protocol (TLS), if the three (3) following rules have been fulfilled: a) You must personally apply for a job or for a subscription as an individual to a S.O.C., b) You must enable the above mentioned data on the application ’ s setting board, c) You must press any of the panic buttons (e.g. alert, fire, medical, take a photo, take position). Mobile applications use location services in the background so as to track your position and send these data to a S.O.C.. The aim of this action is the immediate response, by the SOC team for your safety and only. In case you don ’ t apply for a subscription or for a job to a S.O.C., you might be able to send some of the above mentioned data to one or two relatives via email protocol, using the e-mail feature (if the mobile application is capable of doing so).
Other submissions : We collect other data that you submit to our websites or as you participate in any interactive features of the Almooond Services, participate in a survey, contest, promotion, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with an Almooond product could be submitted to our Support Services or posted on our public forums.
Information we collect from your use of Almooond Services
Analytics Information from Website and SaaS Products : We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the Almooond Service being used, the associated license identifier and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the Almooond Services are being affected. As such, the analytic information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in a Almooond Services.
Analytics Information Derived from Content . Analytics information also consists of data we collect because of running queries against Content across our user base for the purposes of generating Usage Data. “ Usage Data ” is aggregated data about a group or category of services, features or users that does not contain Personal Information. For example, we may query Content to determine the most common types of workflows that users use (e.g. what percentage of all instances use ITIL style workflows?) by searching for the most common workflow names, or we may query Content to determine the most popular job titles for Confluence users in order to better understand the composition of our user base.
Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any customer.
Analytics Information from Downloadable Products : We collect analytics information when you use our Downloadable Products to help us improve our products and services. Our Downloadable Products contain a feature that sends information about the technical operation of the Downloadable Products on your systems ( “ System Information ” ) to us. System Information includes information about (a) the server environment in which the Downloadable Product is operating OS type and version, JVM version, Java environment properties, CPU type, RAM allocation, language and locale settings, database type and version, and disk utilization, as well as (b) user client information, for example: browser type and version, native client type and version, and client device specifications (e.g. screen resolution, OS version, device type, etc.). In addition, we collect analytics information from Downloadable Products that is a subset of the analytics information described above for Websites and SaaS Products.
Installer Analytics, Software Updates & License Information from Downloadable Products : During the installation of our Downloadable Products, the installer sends analytics information to Almooond to allow us to understand where in the installation process users are experiencing trouble or dropping out. Our Downloadable Products also communicate with Almooond servers for licensing purposes, as well as to check for updates, patches, and compatibility with Add-Ons. Examples of information we collect for these purposes include the name and version of the Downloadable Product and the server ID, SEN, and IP address of the customer instance.
Information we collect from other sources
How we use Information we collect
General Uses : We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
◦ Provide, operate, maintain, improve, and promote Almooond Services
◦ Enable you to access and use Almooond Services, including uploading, downloading, collaborating on and sharing Content
◦ Process and complete transactions, and send you related information, including purchase confirmations and invoices
◦ Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages
◦ Send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, promotions, contests, events and sending updates about your team and chat rooms; and providing other news or information about us and our select partners. You have the ability to opt out of receiving any of these communications as described below under “ Your Choices ”
◦ Process and deliver contest and rewards
◦ Monitor and analyze trends, usage, and activities in connection with Almooond Services and for marketing or advertising purposes
◦ Investigate and prevent fraudulent transactions, unauthorized access to Almooond Services, and other illegal activities
◦ Personalize Almooond Services, including by providing content, features, or advertisements that match your interests and preferences
◦ Enable you to communicate, collaborate, and share Content with users you designate
◦ For other purposes about which we obtain your consent
Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose. The use of Information collected through our Almooond Services shall be limited to the purposes disclosed in this policy.
Compiling aggregate analytics information : Because our SaaS Products and Downloadable Products are some of the most configurable in the market, we make extensive use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and SaaS Products.
Information sharing and disclosure
We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.
Your Use : When you use Almooond Services, Content you provide will be displayed back to you. Certain features of Almooond Services allow you or your administrator to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into Almooond Services.
Collaboration : As a natural result of using Almooond Services, you may create Content and grant permission to other Almooond users to access it for the purposes of collaboration. Some of the collaboration features of Almooond Services display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content. Where this information is sensitive, we urge you to use the various security and privacy features of the Almooond Services to limit those who can access such information. Your sharing settings may make any Information, including some Personal Information, that you submit to the Almooond Services visible to the public, unless submitted to a restricted area.
Access by your system administrator : You should be aware that the administrator of your instance of Almooond Services may be able to:
◦ access information in and about your Almooond Services account.
◦ access communications history, including file attachments, for your Almooond Services account.
◦ disclose, restrict, or access information that you have provided or that is made available to you when using your Almooond Services account, including your Content; and
◦ control how your Almooond Services account may be accessed or deleted.
Almooond Community : Our Websites offer publicly accessible community services such as blogs, forums, bug trackers, and wikis. You should be aware that any Content you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your Personal Information from the Almooond Community, please contact us using the information listed below. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to and why.
Service Providers, Business Partners and Others : We work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis, and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. Some of our pages utilize white-labeling techniques to serve content from our service providers while providing the look and feel of our site. Please be aware that you are providing your Information to these third parties acting on behalf of Almooond.
Testimonials : We may display personal testimonials of satisfied customers on the Almooond website. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using this email
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights : We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Almooond ’ s products and services, (d) to protect Almooond, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Business Transfers : We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Almooond Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Aggregated or Anonymized Data : We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
With Your Consent . We will share your Personal Information with third parties when we have your consent to do so.
Information we do not share. We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.
Data storage, transfer and security
Almooond hosts data with hosting service providers in numerous countries including the United States and Australia. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where data is transferred over the Internet as part of a Website, SaaS Product or mobile, the data is encrypted using industry standard SSL/TLS.
Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not Almooond. We strongly recommend that administrators of Downloadable Products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data.
You may opt out of receiving promotional communications from Almooond by using the unsubscribe link within each email, updating your email preferences at my.Almooond.com or within your Almooond Service account settings menu, or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Almooond ’ s Services. You can opt-out of some notification messages in your account settings.
Accessing and updating your information
You may often correct, update, amend, or remove your Personal Information in your account settings or by directing your query to your account administrator. You may also contact Support Services or contact us by postal mail using the address listed below. We will respond to your request for access within 30 days.
You can often remove Content using editing tools associated with that Content. In some cases, you may need to contact your administrator to request they remove the Content. You can contact us to request removal of Personal Information from Almooond Community services.
You or your administrator may be able to deactivate your Almooond Services account. If you can deactivate your own account, you can most often do so in your account settings. Otherwise, please contact your administrator. To deactivate an organization account, please contact Support Services. To deactivate an account made for you without authorization, please contact us at the contact information below. We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account information is retained and deleted.
Our policy towards children
Almooond Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services at
International users; Privacy Shield Related Complaints
If you are visiting from other regions outside the European Union, with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.
We encourage you to contact us if you have any question or concerns about this Policy using the contact information below. Even If you have an unresolved privacy or data use concern that we have not addressed satisfactorily. Almooond has also chosen to cooperate with EU data protection authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Privacy Shield Principles).
Please contact us to be directed to the relevant DPA contacts. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. Almooond is subject to the investigatory and enforcement powers of the European Union Trade Commission.
Dunav 41, Petrich, 2580
9 2 490.3337